Terms and Conditions
Welcome to seoultrading.lk
These Terms and Conditions govern your use of our website and the purchase and sale of products from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.
Use of the Website
- You must be at least 15 years old to use our website or make purchases.
- You are responsible for maintaining the confidentiality of your account information, including your username and password.
- You agree to provide accurate and current information during the registration and checkout process.
- You may not use our website for any unlawful or unauthorized purposes.
Product Information and Pricing
- We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the accuracy or completeness of such information.
- Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.
Orders and Payments
- By placing an order on our website, you are making an offer to purchase the selected products.
- We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
- You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and shipping fees, to your chosen payment method.
- We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.
Shipping and Delivery
- We will make reasonable efforts to ensure timely shipping and delivery of your orders.
- Shipping and delivery times provided are estimates and may vary based on your location and other factors.
Returns and Refunds
- Our Returns and Refund Policy governs the process and conditions for returning products and seeking refunds. Please refer to the policy provided on our website for more information.
Intellectual Property
- All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of seoultrading.lk or its licensors.
- You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.
Limitation of Liability
- In no event shall seoultrading.lk, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and use of our products.
- We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the products offered on our website.
Amendments and Termination
We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.
Last updated : 2025 Apr 22
Refund Policy
Thank you for shopping at seoultrading.lk
We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 3 days from the date of purchase. To be eligible for a return:
- Your item must be unused and in the same condition that you received it
- It must be in the original packaging
- All original tags and labels must be attached
Refunds
- Once we receive and inspect your return, we will notify you of your refund status
- Approved refunds will be processed to your original payment method
- The refund amount will exclude any shipping charges from the original purchase
- Please allow 5-10 business days for the refund to reflect in your account
Exchanges
- Contact our customer support within 1 day of receiving your order for exchanges
- Exchanges are subject to product availability
- We will provide instructions for exchanging size, color, or style
Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Perishable goods
Damaged or Defective Items
- Contact us immediately if your item arrives damaged or defective
- We will arrange for replacement or refund based on your preference
- Photo evidence may be required for damaged items
Return Shipping
- Customer pays return shipping unless the return is due to our error
- For our mistakes (wrong item, defective product), we provide prepaid shipping
- We recommend using trackable shipping for returns
Processing Time
- Refunds/exchanges processed within 2 business days after receiving return
- Bank processing times may add 3-5 additional business days
- You will receive email confirmation when processing begins
Contact Us
For any questions about our refund policy:
- Email: support@seoultrading.lk
- Phone: +94 XX XXX XXXX
- Live Chat: Available on our website during business hours
We're here to ensure your shopping experience is enjoyable and hassle-free.
Last updated : 2025 Apr 22